Shipping Policy

This policy sets out the shipping and delivery terms for purchases made on us.apesan.co. It is adapted from the Turkish Gönderim Politikası and aligned with U.S. shipping practices.

Shipping Timeline

•          We process orders Monday through Friday (excluding U.S. public holidays).

•          Orders are normally dispatched within 2‑3 business days after payment is received.

•          Estimated delivery times (after dispatch):

–         East Coast: 3–5 business days.

–         Midwest and South: 4–6 business days.

–         West Coast and remote areas: 5–7 business days.

We do not ship or deliver on weekends or federal holidays.

Shipping Charges

•          Standard shipping is free for all orders.

•          Additional charges may apply for deliveries to Alaska, Hawaii or other non‑contiguous U.S. territories.

Tracking Your Order

•          When your order is shipped, we will send you an email with a tracking number.

•          You can also track your order in the “Order Tracking” section of your account on us.apesan.co.

Delivery and Inspection

•          Please inspect the package at delivery. If the package is damaged or if you receive a wrong or incomplete item, request the carrier to note the issue and contact us immediately.

•          If a delivery cannot be completed because you are not available, the carrier will hold the package at a local facility and leave a notice. Packages not collected within a specified time (usually 3 business days) will be returned to us.

Contact and Returns

•          Customer service: americas@apesan.co

•          Return shipping address: TOBB Trade Center Inc 11417 IL-19, Franklin Park, IL 60131, United States

If you need to return a product, please follow the instructions in our Online Sales Agreement.